Your Privacy is our Policy

Welcome to Watagan Dental Pty Ltd ("Watagan Dental," "we," "us," or "our"), a family-owned dental clinic located at 646 Freemans Drive, Cooranbong, NSW 2265, Australia. ABN: 84 616 513 887. We are committed to protecting your privacy and handling your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website (hosted on Wix), book appointments, submit forms, or receive our services, including our mobile Dental 2 U program.

​

Our website is used for patient education, appointment booking, and online forms. It targets local patients in NSW, Australia, with dental education content available globally. By using our website or services, you consent to the practices described in this policy.

​

1. Types of Personal Information We Collect

​

We collect personal information necessary to provide dental services, manage appointments, and improve our operations. This includes:

• Identifying Information: First and last name, date of birth, address (including street, city, zip/postal code, country/region), phone number, email address.

• Health and Medical Information (sensitive information): Medical history (e.g., conditions like rheumatic fever, heart conditions, diabetes, allergies, disabilities, pregnancy/nursing status), medications (including dosage and frequency), weight, height, smoking/vaping history, alcohol consumption, hospital visits, current treatments, dental issues (e.g., pain, sensitivity, gum disease), adverse reactions to treatments.

• Financial and Payment Information: Health fund provider, membership number, credit card details (number, expiry date, cardholder name), estimated costs, consents for unexpected costs (up to a specified amount).

• Consent and Relationship Details: Signatures, dates, next of kin or legal guardian details (full name, relationship to patient, phone, email), authority to consent, photography consents (for records, education, marketing), electronic scribe consent.

• Other Information: Referral source (e.g., Google, Facebook, referred by someone), communication needs (e.g., sign language), physical accommodations (e.g., wheelchair access), history of challenging behavior (triggers and management), support person details, facility/home visit preferences, additional considerations (e.g., sensory sensitivities).

​

We also collect non-personal information, such as anonymized usage statistics, IP addresses, browser type, device information, and geolocation (if enabled), which may be re-identifiable in some cases.

​

From our forms (e.g., New Patient Form, Medical History Form, Treatment Consent Form), we collect the above to ensure safe and personalized care.

​

2. How We Collect Your Information

​

We collect information through:

• Direct Interactions: Online forms for bookings, inquiries, new patient registrations, medical history, and consent (via Wix Forms and Wix Bookings). When you submit these, the data is collected directly by Wix as part of their hosting services.

• Automated Means: Website usage data via cookies, tracking technologies, and integrated tools like Google Analytics (for traffic analysis) and Microsoft Clarity (for user behavior insights, such as heatmaps and session replays, with sensitive data masked). These tools collect data directly from your browser when you visit or interact with our site (see Section 7 for details).

• Other Sources: From guardians/next of kin, health funds (with consent), or care facilities.

​

Geolocation may be collected passively for analytics.

​

3. Purposes for Collecting and Using Your Information

​

We use your information for:

• Providing dental services, including exams, x-rays, cleanings, treatments, and personalized care plans.

• Processing appointments, reminders, and follow-ups (e.g., SMS/email confirmations).

• Managing payments, health fund claims (via HICAPS), and costs.

• Sending marketing emails or newsletters (with consent).

• Internal purposes: Anonymized data for business improvements, trends analysis, and research.

• Legal compliance, such as record-keeping for health regulations.

​

We obtain consent where required, especially for sensitive health data and marketing.

​

4. Disclosure of Your Information

​

We disclose information to:

• Service Providers: Dental labs (for prosthetics), health insurers and HICAPS (for claims), payment processors (for transactions).

​

We do not sell your data. Third parties are bound by confidentiality and APPs. Disclosures occur under legal requirements or for patient safety (e.g., subpoenas, health emergencies).

​

5. Data Storage, Security, and Retention

​

Your data is stored on secure Australian onsite servers and Wix servers in Australia. We use industry-standard security, including:

• Encryption: HTTPS/TLS 1.2+ for data in transit, SSL certificates, and AES-256 for stored data where applicable.

• Access controls, firewalls, regular monitoring, and updates.

​

In case of a data breach, we follow Notifiable Data Breaches scheme under the Privacy Act, notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) within required timelines (e.g., 30 days for assessment).

We retain data for 7 years from collection, as per Australian health record guidelines, then securely delete it.

​

6. Your Rights and Controls

​

Under the APPs, you have rights to:

• Access, correct, or delete your data.

• Opt out of marketing.

• Withdraw consent (where applicable).

​

Submit requests via email to team@watagandental.com.au. We respond within 30 days, with verification. Fees may apply for complex requests (e.g., data compilation). Opt-outs: Via member profile on our Wix site or unsubscribe links in emails.

​

7. Cookies and Tracking Technologies

​

Our site uses cookies and similar technologies for functionality, analytics, and marketing. These are provided by Wix and integrated tools, and data is collected directly from your browser. Types include:

• Essential Cookies: For site operation (e.g., SSR-caching for rendering, TS* for security).

• Performance Cookies: For system effectiveness (e.g., bSession).

• Analytics Cookies: Via Google Analytics and Microsoft Clarity (collects anonymized behavior data like clicks, scrolls; no personal IDs by default, but may link to IP).

​

We use a cookie consent banner. Opt out via browser settings or our site. See our separate Cookie Policy for details.

​

8. Children's Privacy

​

We do not knowingly collect data from children under 18 without guardian consent. Forms require guardian details for minors, and we handle such data with extra care under Australian law.

​

9. Changes to This Policy

We may update this policy. Changes will be notified via email and a website notice. Continued use constitutes acceptance.

​

10. Concerns and Contact

​

For questions, concerns, or complaints, contact us at:

• Email: team@watagandental.com.au

• Phone: (02) 4977 1222

• Address: 646 Freemans Drive, Cooranbong, NSW 2265

​

Concerns are handled internally. If unresolved, please request further steps.

This policy cross-references our Terms of Service and Cookie Policy (forthcoming).

Thank you for trusting Watagan Dental with your care.